Refund Policy

Last updated: October 11, 2026

We want you to be happy with every CommerceWP purchase. If a paid plugin isn’t right for you, you can get a full refund within 7 days of purchase — no questions asked.

How to request a refund

1. Send us a message through the contact form or email [email protected] within 7 days of your purchase date.
2. Include your order number or the email address used at checkout.
3. We’ll approve your refund, usually within 2 business days. Refunds are issued by Paddle.com, our Merchant of Record, to your original payment method. Depending on your bank, it may take 5–10 business days to appear.

What’s covered

• New purchases of yearly and lifetime licenses: full refund within 7 days.
• Automatic renewals: full refund if requested within 7 days of the renewal charge.
• Upgrades: the amount paid for the upgrade is refundable within 7 days.

After a refund

When a refund is issued, the related license key is deactivated and you’ll no longer receive updates or support for that license. Because our plugins are GPL-licensed, you may keep using the version you already downloaded, without updates.

After 7 days

Refund requests made after the 7-day window aren’t normally granted, but if something has gone wrong, please talk to us — we’ll always try to make it right. Nothing in this policy limits any rights you have under applicable consumer protection law.

Free products

Free plugins, such as TierStep Pricing for WooCommerce, involve no payment and therefore no refund.